Q: What’s your return policy?
Free returns within 90 days. No hassle, no stress.
We make returns easy, so if you’re not completely satisfied with your cervical pillow, return it within 90 days for a full refund.
Q: My item arrived damaged—what should I do?
If your cervical pillow arrives damaged, don’t worry! We’ll replace it or offer a full refund.
Just send a quick photo of the damage, and we’ll take care of the rest.
Q: I haven’t received my order in 35 days—can I get a refund?
Yes, 100% refund guarantee if your order doesn’t arrive within 35 days. No questions asked.
Q: How can I track the status of my return?
Once we receive your return at our warehouse, you’ll get an email notification. When the refund is processed, we’ll send another email confirming it. Please note, it may take 3-5 business days for the refund to appear in your account, depending on your card issuer.