Q: How do I place an order?
Simply add the item to your cart, head to checkout, and follow the prompts—easy and secure.
Q: Can I cancel or change my order?
Yes, if it’s not shipped yet. Contact us within 12 hours for the fastest support.
Q: Will I receive an order confirmation?
Absolutely. You’ll get an email confirmation with your order details right after checkout.
Q: Do I have to pay for customs charges on my orders?
Most of our shipments are customs-free, but in rare cases, local duties or taxes may apply depending on your country. These are the buyer’s responsibility.
Q: What if I have not received my order?
If your order hasn’t arrived within the expected timeframe, check your tracking link. Still stuck? Contact us and we’ll investigate right away. If it’s been 35 days, you’re eligible for a full refund.
Q: How can I pay for my order?
We accept all major debit and credit cards, PayPal, and secure online payment gateways. All transactions are SSL encrypted for your safety.
Q: Is it safe to order online?
Yes—our store uses secure encryption and follows strict privacy policies. Your personal details are protected and never shared without consent.
Q: Can I make changes to my order?
Yes, if it hasn’t shipped yet. Contact us within 12 hours of placing your order to update shipping info or product details.
Q: What should I do if I receive an incorrect or faulty item?
We’re sorry! Please email us with a photo and your order number. We’ll offer a replacement or full refund right away—your choice.
Q: Can I exchange an item?
Absolutely. If the item is unused and within 90 days, you can exchange it for a different size, model, or product.
Q: How long does shipping take?
Most orders arrive within 7–14 days. Tracking info is sent once shipped.
Q: Is delivery free?
Yes—we offer free shipping on all orders.
Q: What if my delivery is delayed?
We’ll send you a £1.00 coupon if your order is late. Your time matters to us.
Q: What are my delivery options?
All orders are delivered using our worldwide e-packet shipping method. As we stock inventory in various warehouses across the globe, this is the most efficient method of delivery.
Q: What countries do you deliver to?
We currently deliver to all countries except for the following:
North Korea
Cuba
Iran
Sudan
Syria
Q: How long does delivery take?
Delivery typically takes between 20 – 35 business days.
Q: What’s your return policy?
Free returns within 90 days. No hassle, no stress.
Q: My item arrived damaged—what now?
We’ll replace it or give a full refund. Just share a quick photo of the issue.
Q: I haven’t received my order in 35 days—am I eligible for a refund?
Yes, 100%. If it doesn’t arrive in 35 days, we refund you—no questions asked.
Q:How can I track the status of my return?
As soon as your return has been received by our warehouse team you will receive an email notification. You will then also receive an email from us to say your refund has been processed. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.
Q: Is this pillow good for side sleepers?
Yes. It keeps your head and spine aligned, reducing pressure on shoulders and neck.
Q: Will it help with neck stiffness in the morning?
Absolutely. The memory foam contours to your neck and promotes proper posture all night.
Q: Can it be used on couches or while traveling?
Yes, its compact design makes it perfect for naps on the couch or car travel.
Q: Is the cover washable?
Yes, the breathable cover is removable and machine-washable.